Why a Great Culture Still Needs Inclusion: Bridging the Lived Experience Gap

“We have a great culture,” the women explained.

“And yet,” one added, “men often ask if they can help carry my toolbox. When they do, I pick up mine and my colleague’s – and carry them both.”

This story came up during a recent workshop, where we were exploring the lived experience gap – the disconnect between the everyday realities of those in majority groups and those in underrepresented ones.

At first, there was hesitation in the room. The men and women – all experienced, long-serving employees – were quick to defend the company culture. And rightly so. It is a supportive environment.

But even in great cultures, subtle dynamics remain.

The woman who shared the toolbox story is now a senior manager. And yet — often without even realising it – she still feels the need to prove herself. To go the extra mile. To work just a bit harder than her male peers to be seen as equally capable.

Not because anyone asked her to.

But because experience taught her: this is what you do when you’re in a minority – you prove yourself.

In our workshops, we use 16 lived experience examples to explore these subtle but powerful gaps. It’s a tool that sparks honest conversations, deepens empathy – and often leads to the great unlock of inclusion.

It’s a powerful reminder:

A great culture doesn’t guarantee a level playing field.

We create that through awareness – by listening, reflecting, and truly understanding the lived experiences of others.